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The Secret of Successful Negotiations (and the 1994 Saturn SL1 to prove it!)
Michael Hyatt wrote a great post recently – “The Secret to Negotiating a Better Deal” – and it reminded me of my own experience with the fine art of haggling.
In a nutshell, here’s what you need to be successful:
- Leverage: Usually in the form of other options. (Unless it’s an Apple product, which there simply is no match for!
) - Walk-Away Power: You’re not so emotionally attached to the item that you just “have to have it” right now and can’t say no.
- Research/Knowledge: You’ve done your homework on what a fair price is and what the alternative options are.
- Timing: The game started 25 minutes ago when you approach a scalper who still has a fist full of unsold tickets, or you go to buy a car near the end of the sales quarter.
The best tactic I’ve learned as a customer is the ability to show the seller I’m willing to get up and walk away, no matter how long negotiations have gone on. No matter how much time, blood, sweat and tears I’ve put in. Because rarely is someone (especially a seller) who has also spent that much time, blood, sweat and tears negotiating with me going to WANT to let me get away!
In 1998, my wife needed to buy a car. I had a 1994 Saturn SL1 that ran great, and we found another one listed at a dealership nearby. My wife literally had a check from her father (we were both just out of college at the time, just starting our careers) for $6,200 to buy a car with. We called, and the dealer said on the phone the Saturn was priced at $8,500, but that we “should just come in and we can talk.”
So we did. And after spending three of four brutal hours negotiating with a used car salesman and being put through the ringer (“I have to go talk to my boss” and all the rest), I was hungry, tired and frustrated. I had a pounding headache and just wanted it all to over with. The thought of getting up and walking away, and having to do the entire process all over again made me sick to my stomach. But I told my wife we had to do it. She agreed.
So we got up to leave and said “no thanks,” even though we were now only $100 apart. We’d negotiated him all way down from $8,500 to $6,300 over the past 4 hours. We’d used the check from my wife’s dad as a prop for much of the day. She’d wave it in front of the sales guy (my wife is an awesome negotiator, by the way) and say, politely, “Look, this is literally all the money I have to spend. What part of that don’t you understand? You can see the check and the amount right here. I’ll be happy to sign it over to you right now, but this is literally all the money I have. So taxes, title, fees – it all has to add up to $6,200.”
We got up and left, and it took the stunned salesman several seconds to recover his wits. He burst through the glass doors at the main entrance, literally chasing after us as we walked through the parking lot. It was like a scene out of a bad movie.
“You’re going to walk away over $100?!” he yelled at me, incredulous.
“You’re going to LET us walk away over $100?” I shot back.
He threw up his hands, made a big spectacle then told us to come back inside because he’d give us the price we wanted.
I’ve done the same thing countless other times in all sorts of settings – with ticket scalpers at Minnesota Twins games (much easier during the Metrodome days than at brand new Target Field!), with extended warranties (especially for cars, you can always negotiate these and get 25-50 percent knocked off the list price), with home repair quotes, with Internet/TV service and more.
I learned it from my father, who was a master haggler. My old man prepared for and delighted in the fine art of haggling like a professional boxer training for a heavyweight bout. Even though he was the Vice President at a large liberal arts college, he’d dress in his worst clothes (pants with patches on the knees, a ratty gray sweatshirt, etc.) and would refuse to tell the salesperson what he did for a living. My father would prepare for weeks at a time, researching the item he wanted to buy and every possible discount and scenario imaginable. He’d put on Hollywood-quality performances, raising and lowering his voice, running the emotional spectrum, acting aloof and cool at the appropriate moments, showing off the “walk-away power” that strikes fear into a salesman’s heart.
The old man and haggling: It was like watching an artist creating a masterpiece right in front of your eyes! My favorite part was afterward, when my father inevitably got the deal he wanted. He’d have that twinkle in his eye, the “Heh, heh, heh” laugh he was so famous for, and another great story to tell. To this day that’s one of the things I miss most about my father. (He died in 1993.)
Speaking of stories, do you have any good ones to share? Any tips I left out of this post?
You’ll Be Sorry if you don’t read this: The Best Haggler I Ever Knew
I’m going to Blog about this more in depth next week, but Michael Hyatt wrote such a great post today – “The Secret to Negotiating a Better Deal” – that I had to share this memory.
When it came to the fine art of haggling, my father was a master. The old man prepared for and delighted in the fine art of haggling like a professional boxer training for a heavyweight bout. Even though he was the Vice President at a large liberal arts college, he’d dress in his worst clothes (pants with patches on the knees, a ratty gray sweatshirt, etc.) and would refuse to tell the salesperson what he did for a living. My father would prepare for weeks at a time, researching the item he wanted to buy and every possible discount and scenario imaginable. He’d put on Hollywood-quality performances, raising and lowering his voice, running the emotional spectrum, acting aloof and cool at the appropriate moments, showing off the “walk-away power” that strikes fear into a salesman’s heart.
The old man and haggling: It was like watching an artist creating a masterpiece right in front of your eyes! My favorite part was afterward, when my father inevitably got the deal he wanted. He’d have that twinkle in his eye, the “Heh, heh, heh” laugh he was so famous for, and another great story to tell. To this day that’s one of the things I miss most about my father. (He died in 1993.)
Question: Do you know any master hagglers? Are you one? Share your story in the Comments!





